I readed the FAQ and Support and Feedback but i didn't find my problem.

Ok My problem happens when I'm start a game in Checkmate server and I don't know if is a problem or maybe I am really stupid for do something to resolve it, when the game starts all is fine but some times I get the second turn to play and when is the opents tur my time don't stop runing and I lose the game because that happens, I don't know if it is a mechanic of the game or is a simple bug or something like that. I have to say that my internet is a quite slow (not much but it is) and I think that can be a reason or maybe is the server.

I need your help guy and sorry for be a noob, and thanks every one, Merry Christmas.

Sorry for my bad English.
If you run out of time, you lose the game. It's not a bug